A Phone Answering Service – How You Can Make It a Customer Service Solution
Article By Herb Kimble.
Running a successful business means putting the needs of your customers first – whether you sell products or you own a medical practice. In today’s world, people want to know that they are being taken care of 24/7. If you’re looking for a customer service solution, you can find it with a phone answering service.
What exactly can one do for you?
A phone answering service is run out of a virtual call center – meaning that all of the employees are at a centralized location, instead of sitting in your office. These call centers handle calls for all sorts of companies.
Plus, a virtual call center can be up and running 24/7. That way, your customers can get the answers and solutions they need – whether it is 3 AM or 3 PM. Whether you need someone to man the phones while you are asleep, or whether you need someone to field calls while you are busy in a meeting, with a phone answering service, you can rest easy knowing that your customers will always get a person, instead of a voicemail!
With a phone answering service, you can get as involved in each call as you want. If you want, you can instruct your call center to text message you every time a call comes in. Or, you can have them email you the details of each call. Or, you can instruct your call center to patch you in directly only if something urgent is going on.
So, what about the calls you don’t handle personally?
You can customize your phone answering service, so that it provides actual help desk services instead of just glorified message-taking.
At a good virtual call center, the people answering your phones will be taught basic things about your business, your product, and how everything operates. That way, if someone calls with a routine question or issue, the employees at the call center can provide help desk services themselves – instead of bothering you with it. You can even give your virtual call center employees certain questions to ask – so that they know when they need to get you personally involved in the call.
Bio: Herb Kimble is has achieved the status of successful entrepreneur with a historic track record of growth. Herb Kimble founded and grew several sales and marketing companies throughout the Philippines, where he generated unprecedented revenue in fields ranging from student loans to distribution.